Managing Contacts
In this article
Suggested next articles: Editing Surveys and Managing Surveys.
All about Contacts
The Contacts page is a global list of everyone you've surveyed across all of your Delighted Surveys.
Within this page, you can:
- View all anonymous and known contacts
- Search for a specific contact
- See the response count per contact
- Jump to the most recent response per contact
- Delete a contact and their related response data — with a single click
Viewing the Contacts page
To open your Contacts page, open your target survey and pick Contacts from the top navigational bar.
As the Contacts page opens, you'll see four columns:
| 1 | The email address of the contact. If they are anonymous, you'll see "Anonymous" | |
| 2 | Responses | The number of responses, across all surveys, for the contact |
| 3 | Last Responded | A timestamp of the latest response. Click on the timestamp to jump to the response. If someone was surveyed but hasn't responded, we'll show "Never" |
| 4 | Ellipsis | The ellipsis (three dots) at the end of each row can be clicked to delete a contact. More on that below! |
Searching for a contact
Search the Contact page to find a specific contact. Keep in mind:
- You can only search by email address
- The search must exactly match the email address
- After a search, click contacts to return to your full list
To search for a contact:
- 1
- Open your Contacts page → by selecting the Contacts button
- 2
- Type in an email address → in the top-right field on the Contacts page
- 3
- Click Return (or Enter)
- 4
- Click Contacts → and return to your full list
-
Deleting a contact
You can delete people from within the Contacts page.
When you delete a person from Delighted Surveys, their contact record and all associated responses will be deleted, fulfilling the European Union's GDPR ‘right to be forgotten’ requirements. Learn more at https://gdpr.eu/what-is-gdpr/
To delete a contact and all associated responses:
- 1
- Open your Contacts page
- 2
-
Search for a contact → by scrolling the list or searching for a particular email
- 3
-
Locate the contact → and then click the ellipsis at the end of the row
- 4
- Click Delete Contact
- 5
-
Confirm the deletion → by clicking Yes, delete contact
-
