Account and User Settings
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In this section
- All about the Account page.
- Inviting and managing users.
- Collaborating with your users on Surveys and Reports.
- Signing out of a Delighted account.
- Cancelling your Delighted Surveys subscription.
- Upgrading your Delighted Surveys & CX project plans.
Suggested next article: Managing Surveys.
All about the Account page
Click the Account button to open the Account page — your portal to a host of security and administrative actions.
To start, we'll highlight four tabs largely reserved for Delighted Admins, including:
| 1 | Plans and billing | Track payments and select upgrade options |
| 2 | Users | Manage users and their access |
| 3 | Sending domain | Send from your company’s domain to extend your branding. (A Delighted CX projects feature) |
| 4 | Data retention policy | Set options to delete responses and/or to anonymize your data outside of a specific time window |
Inviting and managing users
Admin users can invite others to Delighted and decide whether they have access to Surveys, CX projects, or both!
Surveys access is universal
If you give your team members access to your organization's Surveys account, they will have full access to view all existing Surveys, create and edit new Surveys, and create and share Reports. With Surveys, "User" restrictions (i.e., Delighted's Admin, Standard, and Limited levels) do not apply. (That's a Delighted CX projects thing.)
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More about User settings in Delighted CX projects
Access to CX projects can be drastically restricted. If you are in doubt about where a team member belongs, pick the Standard or Limited user settings — because Admin status will give full access rights to every project in your account, and that may not be what you intend.
Visit Getting Started with Delighted CX to learn more. Also review our Admin training Module 1: Managing Users, which gets at the heart of Delighted security.
To invite a user:
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- Click Account → and Choose Users
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- Type in the new users's email address
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- Select their permission level → usually Standard, or Limited
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- Choose Select projects
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- Under Delighted Surveys → check the box next to All Surveys
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- Click Send invite
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Have new users join your Surveys accounts
Your invitees will see an invitation in their email. Have your users:
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- Click the invitation link → found in their "Join All survey's" email
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- Pick Join → when asked to join the fun!
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- Choose Switch to Delighted Surveys (as needed) → from their Delighted CX - Delighted Surveys switcher menu
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- Jump into Surveys! For example, users can now create a new Survey by entering the first question they would like to ask — an clicking Next!
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Getting new users up and running Have your new users start smart by visiting the Help Center's section 1. Creating & Editing Surveys. Nearly all of their questions can be answered there.
Collaborating with your users on Surveys and Reports
Seeking advice from your users on your Surveys and Reports can be invaluable. The collaboration features also allow non-Delighted users to share their ideas with you.
However, if you are in the mood for a quick look — you can copy a collaboration link to send your reviewers from one of two places:
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- Open either your Surveys editing page or your Reports page
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- Click the Collaborate button → or any of the comment icons (which look like speech bubbles)
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- Copy the collaboration link from either spot
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To invite your editors and reviewers:
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- Send the link to your collaborators → and have them enter it into their browsers
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- Instruct your editors to click any comment icon to the right of any question, Welcome or Thank you message → and enter their suggestions
- Entering names is optional → ex. "Hilary" (Otherwise, a collaborator's name will appear as "Anonymous")
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To read comments → add comments of your own, and resolve comments:
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- Hover over a question, Welcome, or Thank you card → and click the comment bubble
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- Add comments of your own!
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- Click Add comment
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- Click any blue comment bubble to read the suggestions
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- Select Resolve next to any comment to remove it
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Signing out of a Delighted account
To sign out of your account, click Account and then choose Sign out.
Cancelling your Delighted Surveys subscription
Cancelling or deleting your account will impact both Surveys and CX projects alike — so we've created a single article to cover cancellation for both products. Visit:
Upgrading your Delighted Surveys & CX project plan
Upgrading from Delighted's Free Starter or Surveys Starter plans will give you access to Delighted CX. Visit this shared article on pricing and billing, where upgrades are explained for both products.