Analyzing and Tagging Text Responses

 In this article

• Introducing Text Analytics.
• Viewing and reading your text responses.
• Adding Tags to text responses.
• Analyzing Tags in Chart view
• Managing , editing and deleting Tags.
• Adding Text Analytics to Reports.

Suggested next article: Creating and Sharing Reports.

Introducing Text Analytics

Delighted Surveys makes capturing insights from your open text feedback easy and intuitive. 

With Text Analytics, you can:

Ready for analysis!

Before responses arrive, you'll see "Waiting for responses" hovering over an empty visualization.

As participants answer your questionnaire, you'll see "Ready for analysis" happily displayed over your visualization's text responses. You can start your analysis!

Back to top

Viewing and reading your text responses

To view and read all of the responses for an open text question:

1

Click the My surveys button → (and choose "Published" if necessary)

Note: "Closed" survey results can also be viewed and analyzed

2

Select any published survey's index card → to open the live Results

3

Expand a text visualization → by simply clicking on it!

4

Flip through the responses using the Next page and Previous page buttons

Back to top

Adding Tags to text responses

In this section we'll show you how to create tags — and apply them! (Tags, once created, will be available for every text question within your survey.)

There are two ways to create and add tags:

1. Immediately applying tags inside responses as you read along

To apply tags inside specific responses:

1

From the Results page → click your visualization and expand it

2

Click Add tag → next to any text comment

3

Enter your tag name → ex. "sneakers"

4

Select Add → then click the checkbox next to your new tag

5

Click Save

6

Continue adding and applying as many tags as you need → ex. "flip-flops"

7

Apply multiple tags to a comment by clicking multiple checkboxes → and click Save

2. Applying a batch of Tags with the Tags button

To add a batch of tags via the Tags button:

1

Click the Tags button → in the upper-right corner of the visualization

2

Enter a new tag → and click Add

3

Repeat step 2 for as many tags as you need

4

Click Save

To apply a batch of new tags to multiple responses:

1

Click "Add tags" → seen to the right of a response

2

Click the tag's checkbox → ex. "t-shirts," "sweatshirts," or "button down"

3

Click Save

4

Repeat steps 1-3 for any tags you'd like to add

Back to top

Analyzing Tags in Chart view

Once you've added tags to your responses, switch to the chart view by:

1

Clicking on the Chart icon → seen in the upper-right corner

2

Selecting a tag to isolate → and also loading the responses associated with that tag (ex. "sneakers")

3

Resetting the chart by clicking the tag again → ex. re-click "sneakers"

Back to top

Managing, editing and deleting Tags

Add and edit tags by clicking on the Tags button in the top right-hand corner of any text visualization. This will open the Manage tags model. 

Beware! You can — and will — remove tags from every text response in your survey when you delete them from this modal!

Removing tags from one text response at a time

To removing tags from specific responses, just click on the tags next to the response and uncheck the tag(s) — as detailed in number 3 below.

Here are the four main ways to manage your tags:

2. Editing existing tags

To edit a tag:

1

Expand your text visualization → by clicking it

2

Select the Tags button

3

Click inside your tag's box → and make your changes

4

Save your changes

3. Removing tags from text responses

To remove tags from a text response:

1

Expand your text visualization → by clicking it

2

Click the box displaying your tag → which appears next to your comment

3

Uncheck any tags you want to remove  → ex. "scarfs" and "shawls"

4

Save your changes

4. Delete tags from the Tags list

To completely delete a tag — from both your Manage tags list and all the tagged responses in your survey:

1

Expand your text visualization → by clicking it

2

Select the Tags button

3

Click inside your tag's box → and click the X to the right

4

Click the red Delete button

5

And don't forget to Save!

Back to top

Adding Text Analytics to Reports

Create impactful visualizations and share your work with Tags and text analytics in your Reports.

You can:

1. Show all of the responses to a question

To add all of the responses to question to a report:

1

Open the expanded version of the visualization → by clicking on it

2

Choose Add selected to a report → located in the top right-hand corner

Visitors to this report will be able to page through and read all of the responses to a question.

2. Isolate selected responses to a question

To choose specific responses to add to a report:

1

Open the expanded version of the visualization → by clicking on it

2

Select any responses you want included in the report → by clicking the checkbox next to the response

You can select responses across multiple pages of results.

3

Choose Add selected to a report → seen in the top right-hand corner

3. Display a Tags distribution chart

To add the chart view of tag distribution to a report:

1

Open the expanded version of the visualization → by clicking directly on it

2

Switch to the chart view → by using the icon in the top left corner of the visualization

3

Optional: Filter your chart  → by clicking on any segment (ex. click "sneakers")

Note: Click "sneakers" again to reset the chart

4

Choose Add to a report → as seen in the top right-hand corner

4. Display a tags distribution chart with a selection of text responses 

To combine a tags distribution chart with specific responses:

1

Open the expanded version of the visualization → by clicking it

2

Switch to the chart view  → using the icon in the top left corner of the visualization

3

Select one of the tags → either by clicking on the tag in the legend or inside the chart itself

4

Select any responses you want included in the report → using the checkbox next to the response. 

You can select responses across multiple pages of results.

5

Choose Add selected to a report in the top right-hand corner

Back to top